Award Winning Managed Service
This world leading research based pharmaceutical company operates out of two main sites in Ireland for worldwide distribution of medicines and vaccines. The company is responsible for the manufacture of bulk active pharmaceutical ingredients (APIs) and producing biomedicines for both the treatment of immune related diseases and new, innovative cancer treatments. These manufacturing facilities required external support from Zenith to ensure their IT systems operate continuously, optimally and to prevent manufacturing downtime.
The company also continuously strives to improve its operations and regularly invests in upgrading its core manufacturing IT systems. They required expert support during both the software and hardware installation process, then in integrating these systems with existing systems, as well as validation support.
Resource limitations within the organization meant that a very small team, whose primary focus is on global or strategic business directives, didn’t have the capacity or focus to manage day-to-day manufacturing systems on-site. As a result, the company required an external partner to run its managed services, ensuring the IT systems operate efficiently and continuously to prevent manufacturing downtime.
At a Glance:
Company: World leading research based global pharmaceutical company
Location: Ireland
Project Mission: Provide a complete managed service solution
Award: Pharma Awards,
Supplier of the Year 2019
Challenges:
- Limited Resources
- Continuous improvement through hardware and software upgrades
Solution Delivered:
- 24/7 365 incident.
- A standardised approach to automation and validation
- Project support for new software and hardware installation.
- Significant resource availability – 60+ members of Zenith personal
